1
. How do I become a VATUSA Air Traffic Controller? How do I rejoin if I've been away?
If you are a member of the North America region but wish to transfer to the VATUSA division from VATCAN, VATCAR or VATMEX then open a new ticket. If you are a member of another region (example: South America, Europe, etc), you'll need to submit a change region request with VATSIM here. VATUSA members wishing to begin their ATC training/certification (or rejoin after more than 6 months inactive):
Inactive Members wishing to rejoin and/or select a facility (absence 6 months or less):
Important Notes
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2
. How do I change my region? How do I change my division?
Members wishing to transfer to a different region should complete the form available here. Members wishing to remain in the VATSIM North American region but change divisions, you'll need to submit a request to the Division Director.
After the transfer is approved, it can take up to 24 hours to be processed. Policies: VATSIM Transfer and Visiting Controller Policy |
3
. How do I change my name or email address?
VATUSA cannot maintain VATSIM user records to do this for you. Please head over to VATSIM's Membership page. |
4
. I forgot my password, now what??
VATUSA doesn't handle or use passwords. We use VATSIM's login method so you'll use your VATSIM password. If you forgot this password, you'll need to get assistance for your password from VATSIM's Membership Department. |
5
. I am a controller from a different Division and/or Region, but would like to become a visiting controller in VATUSA. How do I get started?
Excellent; we'd love to have you. Please contact the facility you would like to become a visiting controller at. It's suggested that you check out their website to learn the facility's requirements, and then apply with the facility. Most facilities will assign exams, to be able to take exams all you need to do is click the "Login" link in the navbar and this will create a VATUSA account for you. Welcome to VATUSA! |
6
. Why does VATSIM have a 90-day waiting period and 50 hour consolidation requirement between transfers?
A significant effort is expended by our volunteer facility staff members every time a member joins a facility and/or earns a new rating. In the past, people have abused the significant investment of time from these volunteer staff members by transferring before "paying back" the facility for their investment. The VATSIM Transfer Policy attempts to prevent such abuse. |
7
. Why can I not put in a transfer request?
Transfer requests are restricted by division policy until you meet eligibility requirements. A checklist can be found on your My VATUSA Profile that will tell you the reason you are not eligible to transfer. |
8
. I put in a transfer request, but wish to cancel it. What do I do?
If the transfer request has not been approved already, you should submit a ticket to the facility you submitted your transfer request to requesting it be canceled. If the transfer request has been approved, you would need to wait 90 days before being able to transfer again as indicated by our division policy. |
1
. I noticed an error on the VATUSA website or a missing feature, who do I contact?
You can submit that by submitting a ticket. Submit it to the "ZHQ" facility. |
2
. I noticed an error on my facility's website. Who should I contact?
Each facility manages its own web services and has their own webstaff. Shoot them an email and let them know. You can email them by shooting an email to (facility identifier, ie ZNY)[email protected] For example, to email ZNY's webmaster, email [email protected], for HCF's, [email protected] You can also submit a ticket to that facility for resolution. |
1
. I just joined VATUSA and I cannot see any courses. What do I do?
Please follow these steps to make sure that you are properly enrolled into the VATUSA Training Academy:
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2
. I completed all of the necessary lessons, but I cannot access the exam. What do I do?
It may take up to 12 hours for the server to reflect the enrollment. In order to unlock the ability to take an exam, you must have completed all of the required prequisites. For the Basic ATC/S1 Exam, this includes completing the Trainee Orientation, ATC Basics, Clearance Delivery, and Ground Control courses. All other ratings require only the associated course (e.g., the Local Control course is the prequisite for the S2 Exam). The link to the exam is accessible within the last category of the associated course. In the case of the Basic ATC/S1 Exam, the link is located in the Ground Control course. The exam itself is part of a separate course known as an assessment course. Once you have completed all of the prequisites for a given exam, you are auto-enrolled into the exam's assessment course for a period of 30 days. You may take up to three (3) attempts at passing the exam within the 30-day enrollment period. If you fail the exam three times, the course is locked and you must contact the Division Training Manager at [email protected] If you cannot access the exam, please try the following solutions:
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3
. Why are some of my exam questions not graded?
Whether or not a student answers an experimental question correctly, it will not count towards their final grade. Every final exam for a rating contains two ungraded questions that are sourced from an experimental category bank. Similar to FAA pilot knowledge tests, experimental questions allow VATUSA staff to try out new question types and content without affecting the final grade. Once a question has been determined to be fair and effective, it will be moved into a graded category and replaced with another experimental question. |
4
. What if I fail a rating exam three times within the 30 day enrollment period?
If you fail the exam three times within the 30 day enrollment period, you must open a support ticket here on the VATUSA website and contact Division Training Services. The Division Training Manager or Deputy Training Manager will respond within 24 hours (or 48 hours if over a weekend). Alternatively, you may attend an upcoming Academy group training session. The schedule of sessions will be listed on the calendar located on the Academy website. |
5
. I noticed an error in my facility's exam or training material. Who do I contact?
You should contact your instructor or Training Administrator. You can either email then, or submit a ticket to that facility. |
6
. What if the 48 hour delay period between exam attempts exceeds the 30 day enrollment period?
If your 30 day enrollment period ends while you are still waiting for either the 2 or 48 hour delay to end between attempts, please follow the appropriate guidance based upon the exam: Basic ATC/S1 and S1RCE Exams: Open a support ticket by clicking here or within the VATUSA Discord. S2/S3/C1 and S2/S3/C1 RCE Exams: Contact your facility training department with a request to extend your enrollment period. |