VATUSA Support Knowledgebase

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Membership

1 . How do I become a VATUSA Air Traffic Controller? How do I rejoin if I've been away?

If you are a member of the North America region but wish to transfer to the VATUSA division from VATCAN, VATCAR or VATMEX then open a new ticket.

If you are a member of another region (example: South America, Europe, etc), you'll need to submit a change region request with VATSIM here.

VATUSA members wishing to begin their ATC training/certification (or rejoin after more than 6 months inactive):

  1. Click on the "Join Us" link in the navigation bar and follow the instructions (which are reproduced below for your convenience).
  2. VATUSA members are auto-enrolled in the following Basic ATC/S1 Training Course Categories:
    • Intro to ATC
    • Clearance Delivery/Ground
  3. If you are a new controller, it may take up to two hours after your first login for the system to process your registration and enrollments.
    1. If it has been more than two hours, log out and log back in to the website. Your enrollments should be processed within one hour after re-logging in.
    2. Enrollments are processed every twelve hours or on login, whichever comes first.
  4. OBS Students (or S1 Developmentals) need to complete the following courses:
    • Trainee Orientation
    • Basics of Air Traffic Control
    • Clearance Delivery
    • Ground Control
  5. After completing all of the prerequisite courses, S1 Developmentals are auto-enrolled in the Basic ATC/S1 Assessment Course and take the Basic ATC/S1 Exam.
    • The exam is linked within the last lesson at the end of the Ground Control course.
    • The exam link is only accessible after all prerequisites have been met.
    • Auto-enrollment into the assessment course means the 30 day enrollment period begins as soon as you have completed all of the prerequisites. It may take up to 12 hours for the server to reflect the enrollment.
      • If the enrollment period ends before all attempts have been made, the course will be locked.
      • Contact the Division Training Services by submitting a Support Ticket via the VATUSA website or VATUSA Discord.
    • Passing:
      • S1 Developmentals with a score of 80% or better pass the exam and must join a facility.
        • Note: Passing the exam does not earn the S1 Rating as the student must complete a practical competency check at their arriving facility.
      • New Members:
        • On the VATUSA website, look under My VATUSA and click on the Join Facility link.
      • Reactivating Members:
        • On the VATUSA website, look under My VATUSA and click on the Transfer Request link.
    • Failing:
      • The exam may be taken up to three (3) times within the 30 day enrollment period.
      • Except for a possible short delay between attempts, you may take the exam as soon as possible.
      • After a third failure, the course is locked. Contact the Division Training Services by submitting a Support Ticket via the VATUSA website or VATUSA Discord.
  6. You do not recieve your S1 rating after passing this exam. You must go through your facility's training program first.
  7. Upon successful completion of the Basic ATC/S1 course and passing the final exam, look under My VATUSA.
    • For new members, never before in VATUSA, click on the "Join Facility" link
    • For reactivating members, having before been in VATUSA, click on the "Transfer Request" link
      • Once you have successfully joined a facility, you will receive a welcome email upon facility selection. Initial selections are immediate; those requesting a transfer will receive the welcome email once the transfer request has been accepted.  This should include instructions on what to do next. You may receive subsequent follow ups once they have added you to their facility website. If you do not hear anything within a few days, please open a ticket with your facility.

Inactive Members wishing to rejoin and/or select a facility (absence 6 months or less):

  1. Submit a transfer request at My VATUSA > Transfer Request.
  2. Once your transfer request has been approved, you will receive a welcome email from the facility.  This should include instructions on what to do next. You may receive subsequent follow ups once they have added you to their facility website. If you do not hear anything within a few days, please open a ticket with your facility.

Important Notes

  • If your VATSIM membership has lapsed, you will need to reactivate your VATSIM membership before you can reactivate your membership with VATUSA. You can do so here.
  • Controller information is updated on login and twice a day. You may have to log out and log back in to see updated information from VATSIM.

2 . How do I change my region? How do I change my division?

Members wishing to transfer to a different region should complete the form available here.

Members wishing to remain in the VATSIM North American region but change divisions, you'll need to submit a request to the Division Director.

After the transfer is approved, it can take up to 24 hours to be processed.

Policies:

VATSIM Transfer and Visiting Controller Policy

VATNA Transfer and Visiting Controller Policy

VATUSA Transfer and Visiting Controller Policy

3 . How do I change my name or email address?

VATUSA cannot maintain VATSIM user records to do this for you.  Please head over to VATSIM's Membership page.

4 . I forgot my password, now what??

VATUSA doesn't handle or use passwords.  We use VATSIM's login method so you'll use your VATSIM password.  If you forgot this password, you'll need to get assistance for your password from VATSIM's Membership Department.

5 . I am a controller from a different Division and/or Region, but would like to become a visiting controller in VATUSA. How do I get started?

Excellent; we'd love to have you.  Please contact the facility you would like to become a visiting controller at.  It's suggested that you check out their website to learn the facility's requirements, and then apply with the facility.

Most facilities will assign exams, to be able to take exams all you need to do is click the "Login" link in the navbar and this will create a VATUSA account for you.

Welcome to VATUSA!

6 . Why does VATSIM have a 90-day waiting period and 50 hour consolidation requirement between transfers?

A significant effort is expended by our volunteer facility staff members every time a member joins a facility and/or earns a new rating. In the past, people have abused the significant investment of time from these volunteer staff members by transferring before "paying back" the facility for their investment.  The VATSIM Transfer Policy attempts to prevent such abuse.

7 . Why can I not put in a transfer request?

Transfer requests are restricted by division policy until you meet eligibility requirements.  A checklist can be found on your My VATUSA Profile that will tell you the reason you are not eligible to transfer.

8 . I put in a transfer request, but wish to cancel it. What do I do?

If the transfer request has not been approved already, you should submit a ticket to the facility you submitted your transfer request to requesting it be canceled.

If the transfer request has been approved, you would need to wait 90 days before being able to transfer again as indicated by our division policy.

Data Services

1 . I noticed an error on the VATUSA website or a missing feature, who do I contact?

You can submit that by submitting a ticket.  Submit it to the "ZHQ" facility.

2 . I noticed an error on my facility's website. Who should I contact?

Each facility manages its own web services and has their own webstaff.  Shoot them an email and let them know.  You can email them by shooting an email to (facility identifier, ie ZNY)[email protected]  For example, to email ZNY's webmaster, email [email protected], for HCF's, [email protected]  You can also submit a ticket to that facility for resolution.

Training Academy

1 . I just joined VATUSA and I cannot see any courses. What do I do?

Please follow these steps to make sure that you are properly enrolled into the VATUSA Training Academy:

  1. Verify that you are an active member of VATUSA as often this is assumed but not actually the case.
  2. After you join or have verified that you are a member of VATUSA, login to the main VATUSA website (www.vatusa.net).
    • If you're already logged in, log out and back in to the website.
  3. It may take up to two (2) hours for the system to process your enrollment after you've successfully logged into the main VATUSA website.
    • If still unsuccessful after you cycle through the login process, wait the remainder of the two (2) hour period before making another attempt.
  4. When you go to the Academy, do not click on All Courses; instead, under the main header image within the website breadcrumbs, click on Dashboard.
  5. Your Dashboard will list all of your available courses either in Course Overview or under Navigation on the lefthand side.
  6. Repeat the first three steps during or shortly after the expected wait time in order to exhaust all attempts to fix the situation.
    • If all else fails, please open a support ticket in the Ticket Manager located under Support on the main VATUSA website.
      • Please be sure to reference this FAQ item in your ticket to notify VATUSA staff that you've followed these instructions prior to seeking help.

2 . I completed all of the necessary lessons, but I cannot access the exam. What do I do?

It may take up to 12 hours for the server to reflect the enrollment.

In order to unlock the ability to take an exam, you must have completed all of the required prequisites. For the Basic ATC/S1 Exam, this includes completing the Trainee Orientation, ATC Basics, Clearance Delivery, and Ground Control courses. All other ratings require only the associated course (e.g., the Local Control course is the prequisite for the S2 Exam).

The link to the exam is accessible within the last category of the associated course. In the case of the Basic ATC/S1 Exam, the link is located in the Ground Control course. The exam itself is part of a separate course known as an assessment course. Once you have completed all of the prequisites for a given exam, you are auto-enrolled into the exam's assessment course for a period of 30 days. You may take up to three (3) attempts at passing the exam within the 30-day enrollment period. If you fail the exam three times, the course is locked and you must contact the Division Training Manager at [email protected]

If you cannot access the exam, please try the following solutions:

  1. Verify that you have completed all of the prequisites.
    • In Course Overview located on your Dashboard view, make sure all required courses indicate 100% completion.
      • USE CAUTION! A lesson is considered complete only when all completion critera are met. Examples of completion criteria are as follows:
        • View = Viewing a lesson resource.
        • Complete the activity = Fully engage in the lesson resource by viewing and/or interacting with it.
        • Go through the activity to the end = You must either click on an end button or view a screen that expresses the fact that you've ended the lesson.
        • Receive a grade = You must receive a 100% on the assessment found within the lesson.
      • Lesson may contain one or all of the above criteria in order to be considered fully complete.
        • Completion criteria marked as Done are completed.
        • Completion criteria marked as To do are required to be completed.
  2. Please be patient! It may take up to 12 hours for the server to validate your completion and enroll you into the assessment course.
  3. Log out and back in to the VATUSA website, then revisit the Academy.
  4. After 12 hours of being unsuccessful, please open a support ticket in the Ticket Manager found under Suport on the main VATUSA website.
    • Please reference this FAQ in the support ticket in order to notify VATUSA staff that you made every attempt possible to remedy the problem.

 

3 . Why are some of my exam questions not graded?

Whether or not a student answers an experimental question correctly, it will not count towards their final grade.

Every final exam for a rating contains two ungraded questions that are sourced from an experimental category bank. Similar to FAA pilot knowledge tests, experimental questions allow VATUSA staff to try out new question types and content without affecting the final grade. Once a question has been determined to be fair and effective, it will be moved into a graded category and replaced with another experimental question.

4 . What if I fail a rating exam three times within the 30 day enrollment period?

If you fail the exam three times within the 30 day enrollment period, you must open a support ticket here on the VATUSA website and contact Division Training Services. The Division Training Manager or Deputy Training Manager will respond within 24 hours (or 48 hours if over a weekend). Alternatively, you may attend an upcoming Academy group training session. The schedule of sessions will be listed on the calendar located on the Academy website.

5 . I noticed an error in my facility's exam or training material. Who do I contact?

You should contact your instructor or Training Administrator.  You can either email then, or submit a ticket to that facility.

Cannot find an answer? Submit a support ticket