. How do I become a VATUSA Air Traffic Controller?
If you are a member of the North American region but wish to transfer to the VATUSA division from VATCAN, VATCAR, or VATMEX, then open a new ticket.
If you are a member of another region (for example, South America, Europe, etc), you'll need to submit a change region request with VATSIM here.
VATUSA members wishing to begin their ATC training/certification:
. How do I change my region? How do I change my division?
Members wishing to transfer to a different region should complete the form available here.
Members wishing to remain in the VATSIM North American region but change divisions, you'll need to submit a request to the Division Director.
After the transfer is approved, it can take up to 24 hours to be processed.
. How do I change my name or email address?
VATUSA cannot maintain VATSIM user records to do this for you. Please head over to VATSIM's Membership page.
. I forgot my password, now what??
VATUSA doesn't handle or use passwords. We use VATSIM's login method so you'll use your VATSIM password. If you forgot this password, you'll need to get assistance for your password from VATSIM's Membership Department.
. I am a controller from a different Division and/or Region, but would like to become a visiting controller in VATUSA. How do I get started?
Excellent; we'd love to have you! Before selecting the subdivision(s) that you'd like to visit, you'll need to complete a Rating Competency Exam (RCE) appropriate to your rating:
. Why does VATSIM have a 90-day waiting period and 50 hour consolidation requirement between transfers?
A significant effort is expended by our volunteer facility staff members every time a member joins a facility and/or earns a new rating. In the past, people have abused the significant investment of time from these volunteer staff members by transferring before "paying back" the facility for their investment. The VATSIM Transfer Policy attempts to prevent such abuse.
. Why can I not submit a transfer request?
Transfer requests are restricted by division policy until you meet eligibility requirements. A checklist can be found on your My VATUSA Profile that will tell you the reason you are not eligible to transfer.
If this checklist indicates that you must complete the Academy courses or the appropriate Rating Competency Exam, do not complete material without reading the following:
. I put in a transfer request, but wish to cancel it. What do I do?
If the transfer request has not been approved already, you should submit a ticket to the facility you submitted your transfer request to requesting it be canceled.
If the transfer request has been approved, you would need to wait 90 days before being able to transfer again as indicated by our division policy.
. What to do if I have been suspended?
If you have been suspended from the VATSIM network, you are not permitted to connect to VATSIM servers or participate in training for the duration of the suspension. All suspension appeals should be directed toward the VATSIM Supervisor team. Upon suspension, you will automatically be removed from any controlling roster (both home and visiting) and any staff role(s) you currently hold.
At the conclusion of your suspension, you WILL NOT be automatically added back onto any controlling rosters or staff roles. In order to rejoin a home facility, please submit a transfer request. If you are not currently eligible to submit a transfer request and require assistance, please submit a ticket to the ZHQ facility and assign the ticket to VATUSA2. Please note that it is your responsibility to contact the appropriate facility staff to be added back into any controlling rosters or staff positions.
. How do I rejoin as a controller after I've been away?
VATUSA members wishing to rejoin after less than 6 months inactive:
VATUSA members wishing to rejoin after more than 6 months inactive:
. I'm a real-world air traffic controller, do I still have to complete VATUSA's training before controlling?
Requests for exceptions to certain training requirements for real-world controllers are assessed on a case-by-case basis. Please contact our staff by opening a support ticket assigned to the "VATUSA Academy" facility. Here's what you can expect:
U.S. Controllers (FAA, Military, Contract):
Controllers certified in the United States may be exempted from the VATUSA Academy theory courses (and their associated exams) by completing the VATUSA Rating Competency Exam (RCE) matching their real-world training. All RCEs are cumulative and include material from "lower" ratings. We are unable to exempt any members from completing practical training at the subdivision of their choice. If you are...
U.S. CTI Program Graduates or Non-U.S. Controllers:
Controllers not certified (or not yet certified) in the United States are not eligible for an exemption from training and should complete the training process as usual.
. I'm a real-world pilot, do I still have to complete VATUSA's training before controlling?
While we recognize that many real-world pilots possess significant knowledge of instrument procedures and air traffic operations as active participants in the real-world National Airspace System, taking up the microphone and acting as an air traffic controller requires additional training. Your existing knowledge will be an asset in your training and development and may accelerate your progress, but we are unable to exempt real-world pilots from ATC training requirements. We look forward to working with you to expose you to a fun and exciting new perspective of the world you love as a pilot!
. I noticed an error on the VATUSA website or a missing feature, who do I contact?
You can submit that by submitting a ticket. Submit it to the "ZHQ" facility.
. I noticed an error on my facility's website. Who should I contact?
Each facility manages its own web services and has their own webstaff. Open a ticket via Support and assign it to the facility.
. I'm ready to start the Academy course for my next rating. What do I do?
Great! Congratulations on your success!
VATUSA subdivisions are responsible for enrolling their students in the VATUSA Academy courses for S2, S3, and C1 at the appropriate time in their training procedure. Please review your home subdivision's training procedures for more information on when these courses are opened to you. If you're unable to find any information, please contact your home subdivision's staff for assistance. VATUSA staff will not enroll you in these rating courses.
. What if I fail a rating exam three times within the 30 day enrollment period?
Basic ATC/S1 Exam
If you fail the exam three times within the 30-day enrollment period, you must open a support ticket here on the VATUSA website, assigned to the Academy. A member of our division training team will respond within 24 hours (or 48 hours if over a weekend) with additional instructions.
S2, S3, or C1 Exams
If you fail the exam three times within the 30-day enrollment period, please contact your subdivision's training staff (either the Training Administrator or another designated member of staff) for permission to reattempt the exam. When we receive approval from your subdivision's training staff, we will grant permission for additional attempts. Please do not contact VATUSA staff or open a support ticket with VATUSA to regain access; instead, ask your subdivision's training staff to do so.
. I noticed an error in my facility's exam or training material. Who do I contact?
You should contact your instructor or Training Administrator. You can either email them or submit a ticket to that facility.
. I just joined VATUSA and I cannot see any courses. What do I do?
Please follow these steps to make sure that you are properly enrolled into the VATUSA Training Academy:
. I completed all of the necessary lessons, but I cannot access the exam. What do I do?
It may take up to 12 hours for the server to reflect the enrollment.
In order to unlock the ability to take an exam, you must have completed all of the required prerequisites. For the Basic ATC/S1 Exam, this includes completing the Trainee Orientation, ATC Basics, Clearance Delivery, and Ground Control courses. All other ratings require only the associated course (e.g., the Local Control course is the prerequisite for the S2 Exam).
The link to the exam is accessible within the last category of the associated course. In the case of the Basic ATC/S1 Exam, the link is located in the Ground Control course. The exam itself is part of a separate course known as an assessment course. Once you have completed all of the prerequisites for a given exam, you are auto-enrolled into the exam's assessment course for a period of 30 days. You may take up to three (3) attempts at passing the exam within the 30-day enrollment period. If you fail the exam three times, the course is locked and you must contact our staff by opening a support ticket.
If you cannot access the exam, please try the following solutions:
. Why are some of my exam questions not graded?
Whether or not a student answers an experimental question correctly, it will not count towards their final grade.
Every final exam for a rating contains two ungraded questions that are sourced from an experimental category bank. Similar to FAA pilot knowledge tests, experimental questions allow VATUSA staff to try out new question types and content without affecting the final grade. Once a question has been determined to be fair and effective, it will be moved into a graded category and replaced with another experimental question.
. What if the 48 hour delay period between exam attempts exceeds the 30 day enrollment period?
If your 30 day enrollment period ends while you are still waiting for either the 2 or 48 hour delay to end between attempts, please follow the appropriate guidance based upon the exam:
Basic ATC/S1 and S1RCE Exams: Open a support ticket by clicking here or within the VATUSA Discord.
S2/S3/C1 and S2/S3/C1 RCE Exams: Contact your facility training department with a request to extend your enrollment period.